How Usage Monitoring and Electronic Bill Presentation Empowers Customers by Darren Raybourn, SVP of Sales at Exceleron Software The rush to digitize isn’t new. The demand for information and self-service is at an all-time high, and customers expect utilities to give them access to tools that allow...
Read MoreHow MyUsage Mobile Tops the Engagement Charts “Honestly, I don’t know what I would do without this app. It’s a lifesaver.” “It tells me exactly what I have left in my account and gives me an estimated amount of days that I have before it runs out.” --...
Read MoreHow Exceleron Provides Excellent Support to Utilities by Darren Raybourn, SVP of Sales at Exceleron Software There are exactly ZERO companies that aspire to provide their customers with terrible service. And yet that is exactly what happens all too frequently when companies do not make support a...
Read MoreWe are engrossed in a world of technology, software, and cloud access, and yet, despite how much technology affects our daily lives, there are very few direct feedback mechanisms like a mobile app’s rating in the Apple or Google Play app stores. Customers do not...
Read MoreHow to keep your customer’s utility payments safe by Tom Jackson, Director of MyUsage Payments Doyou give your customers the option to pay their bills by credit or debit card? If so, you need to make sure that payments are easy, convenient, and most importantly… secure. About 60%...
Read Moreby Tom Jackson, Director of MyUsage Payments There’s nothing more frustrating than having to pay a bill. First, you have to remember that the bill is due. Next, you must see that you have the money to cover the payment. Then you have to spend time...
Read Moreby Tom Jackson, Director of MyUsage Payments id you know that 50% of adults in the United States cannot read a book written at an 8th-grade level? What does this statistic mean for you and your utility company? It means that you need to engage customers with straightforward...
Read MoreEven in the modern age, traditional values like honesty and transparency are still important to customers. 85% of customers say that they are more likely to support brands that are open, straightforward and honest with them. If you are responsible for a utility company, there are a...
Read MoreHow to offer seamless mobile payments 2009, when we first introduced our MyUsage Mobile App, when most people needed to pay a bill they had to write a check, put it in an envelope, find a stamp, and go out to the nearest post office. It was...
Read MoreUtility companies can focus on providing service while their SaaS payments provider makes it easier for their customers to pay them. Even with the rapid increase in online payments over the last 5 years, the pandemic has perhaps forever changed the way we do business and...
Read MoreThe average US household spends $2,000 on its utility bills each year. That’s a lot of money! When it’s time to issue your monthly bill, you want to make sure that it is as quick and convenient for people to pay as possible. If it isn’t,...
Read MoreWe all know that trust, openness, and transparency are vital to organizations, whether they are municipal governments or operate in the private sector. The more customers that trust in what you do, the more likely they are to use your services and speak of you positively...
Read MoreHeightened security should not interfere with the experience of the customer Did you know PINs were originally going to be much harder to remember? The inventor of the personal identification number, John Shepherd-Barron, was planning on making each number six digits long. However, his wife Caroline commented that six...
Read MoreDoes your provider practice SOC2 Controls or are there potential gaps in your security measures? Does your provider practice SOC 2 controls? What to look out for from a prospective vendor The amount of data being stored in the cloud is growing all the time. Nine out of...
Read MoreInformation management across municipal government has come a long way since forty years ago when all data was handwritten on forms and filed away in metal cabinets! Although improvements in technology have resulted in cost efficiencies and made it easier than ever to offer a range...
Read MoreConsumers are convinced that they have the freedom to purchase anything they want — that is, if the product or service is available and they can afford it. Indeed, the concepts of consumer “choice” or “empowerment” have been quite popular in the media for some time. However,...
Read MoreYou love going green. You bring your own bags to the supermarket. You prefer natural products in recycled packaging. You are all in when it comes to doing more with less — water, laundry detergent, even shelf space in the pantry. But while you or your...
Read MoreAs the utility industry evolves — especially thanks to technology that provides greater data and transparency for both the organization and the customer — prepay has emerged as an attractive opportunity. Let’s have a look at prepay programs including some common misconceptions, and how they are a...
Read MoreThough the COVID crisis has brought most of the world to its knees, utilities are one of the few industries that are expected and have continued to function properly. They provide critical services necessary for human survival; indeed, utility companies are essential and utility company...
Read MoreGiven all the challenges we have faced thus far in 2020, I think it is safe to say that there are a lot of people trying to manage their household budgets and are being pulled in multiple directions. Paying for your utilities is one of...
Read MoreAs COVID-19 has spread rapidly across the United States, utilities have found themselves on the front-line of the pandemic with services deemed essential. With more than 50 million Americans filing for unemployment since the beginning of the pandemic, Energy companies remain committed to helping customers...
Read MoreDear Friends of Exceleron, We are deeply saddened to inform you that Bob Finley, our dear friend and colleague, passed away unexpectedly on Friday, March 16th. "Fin" as he was known by his friends, joined Exceleron in 2006 as a Sales Director and over the years...
Read MoreSuburbanEco has just named MyUsage a "Top 15 Eco App that Makes Going Green Easy." Referring to MyUsage as "the ultimate usage app," Suburban Eco highlights the ease with which people can monitor their energy and water consumption, track charges, view hourly usage data, and report...
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